Total cost of ownership
Covered for as long as youown them.
Investing in a smart water network is a long-term commitment to the assets and sensors that drive it. SondeCare is designed to make that commitment easy to plan for, whether you’re running a handful of Intellisondes or a network-wide deployment. You choose how long you want cover for, and the cost is agreed at the point of purchase. Maintenance, diagnostics and replacements then sit inside your asset management plan from day one, giving you a total cost of ownership you can share with your finance team before the first device goes in the ground.
Delivering against a contract
Priced once,at the start.
Where you’re working to a fixed-length contract, set cover to match it. Maintenance, diagnostics and replacements are all accounted for in your original submission — with no renewal to justify part-way through, and no repair costs arriving mid-contract.
Key benefits
Predictable maintenance costs
Fixed-tier coverage means no surprise repair bills — budget with confidence.
Reduced equipment downtime
Faster repairs and priority support keep your sensors monitoring, not sitting in a queue.
Faster issue identification and resolution
Free fault investigations and diagnostics get to the root cause quickly.
Protection of critical monitoring assets
Extended warranty cover reduces the risk of unexpected sensor replacement costs.
Improved value from Sonde investments
Discounted replacements and coordinated support stretch the value of every Sonde.
Choose your level of cover
Bronze Care
Essential Protection
From £40 per month*
Designed for customers who want straightforward coverage for their sensor investment.
Includes:
- Standard sensor pack warranty coverage
- Technical support during business hours
- Access to manufacturer-approved repair services
- Firmware and software update notifications
Best for: Customers seeking reliable warranty protection with minimal ongoing costs.
Purchase SondeCareSilver Care
Enhanced Coverage
From £60 per month*
Provides additional protection and peace of mind through extended warranty coverage.
Includes everything in Bronze, plus:
- Extended sensor pack warranty
- Longer protection against manufacturing defects and component failures
- Reduced risk of unexpected sensor replacement costs
- Continued access to technical support throughout the extended warranty period
Best for: Customers looking to maximise equipment lifespan and minimise unplanned expenditure.
Purchase SondeCareGold Care
Premium Support & Cost Savings
From £70 per month*
Our most comprehensive care package, designed to minimise downtime and reduce the total cost of ownership.
Includes everything in Silver, plus:
- 10% reduction on repair costs
- Free fault investigations and diagnostics
- Priority support response (optional, subject to service availability)
- Discounted replacement products when equipment reaches end-of-life or cannot be economically repaired
- Faster issue resolution through enhanced service coordination
Best for: Critical installations where uptime, rapid support, and cost control are priorities.
Purchase SondeCareCompare plans
*Prices are per sonde.
*Subject to service availability and agreed support terms.
Ready to protect your investment?
Talk to us about SondeCare.
Whether you’re weighing up Bronze, Silver, or Gold cover, our team can help you find the right level of protection for your Sonde fleet — plans, costs, and what’s included, explained clearly.
Book a call